Upon shipment, we will provide the tracking number and website where you can track your package.
10. No information found when I track my package, what should I do?
Please check back again. Tracking information usually appears after 24-48 hours from ship out date.
11. Do you accept pick up or same day delivery?
Yes we do! Pick up or same day delivery via Grab or any courier of your choice.
Booking and service payment will be c/o customer.
Pick up available every Mondays to Saturdays at 9am-4pm.
Just select ‘Pick up or Same day delivery’ as delivery option upon Checkout.
12. What to do if I missed the delivery?
Don't worry! The courier will attempt to deliver the package up to 3 times.
If you aren’t available to receive your order, the courier driver will send you an SMS or call to confirm if they can leave your package with any authorized recipient at your shipping address. Your authorized recipient will be asked to sign for the package on your behalf.
After the final delivery attempt, the courier reserves the right to return your package to us (the shipper).
13. I'm not always at home. Do you allow JRS/LBC branch pick-up instead?
Yes, we can get the items delivered to the nearest JRS/LBC branch in your area for pick up.
Simply make a request in your order notes before you select the Checkout button.
However, the parcel must be retrieved within 5 days upon arrival. Unclaimed package, will automatically be returned to us. Returned package will be shipped back once the customer settle another shipping fee.
14. Do you ship internationally?
Yes, kindly check DHL shipping fees from PH to your area.
If you agree with their rates, contact us with the subject - International Shipping Request.
Message us your order (style and size) and location.
Please do not hesitate to suggest some courier with lower international shipping rates.
15. Do you accept returns?
We always aim to make sure our customers love our products, but if you need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process as long as it complies with our Returns Policy.
16. What size should I get?
Select your usual size. For half size with wide feet width, go for a size up for closed toe.
17. Any question?
You can message us or contact us! We will be happy to assist you.
18. Office hours?
Our normal business hours are Monday to Saturday 9:00 am-5:00 pm.