Frequently Asked Questions

Our shoes are designed to fit global standard sizing. Please choose your regular size. However, if you're a half size with wider feet, we recommend sizing up for closed-toe styles.

OAK shoes are designed with your comfort in mind. We prioritize both style and comfort in our footwear, using high-quality materials and ergonomic designs to ensure that you can wear comfortably right from the start—no need to break them in. Your satisfaction is our top priority, and we're confident that you'll find our shoes to be a comfortable choice for any occasion.

Learn the best practices on our shoe care page.

While we don't have a physical store at the moment, we are proud to serve you through our online platform. This allows us to offer a wide selection of products and the convenience of shopping from anywhere, at any time.

Our team is dedicated to providing exceptional service online, and if you ever have questions or need assistance, please don't hesitate to contact us—we're here to help!

Choose your preferred style, add it to your cart, and then proceed to Checkout to place your order.

Kindly ensure your payment within 3 days to confirm your reservation, and remember to fill out our payment form for bank deposits, Dragonpay, GCash, or PayMaya transactions.

We accept payments through bank deposit/online transfer, credit cards, COD, Dragonpay, GCash, PayMaya, PayMongo, BillEase, remittances (see here).

Yes, we accept Visa, MasterCard and American Express.

Yes, we accept cash on delivery (COD) in most areas.

Yes, we do accept international orders. However, we currently handle international orders on a case-by-case basis to ensure the best service for our customers. Please feel free to contact us, and our team will assist you in placing your international order and provide you with all the necessary details for a seamless experience.

After placing and paying for your order, you have 60-minute window to request changes or cancel. But, be advised that we are unable to cancel your order once it has undergone processing and has been shipped.

Our shipping fee is a flat rate of ₱99 for the Philippines.

Your order ships on the next business day after we've confirmed your order and received your payment.

Delivery times vary by location:
1-3 days within Metro Manila
3-5 days for Luzon, Visayas, and Mindanao areas

Our delivery timeline starts after the ship-out date, excluding Sundays, holidays, and possible delays during special events or adverse weather conditions. If you're in a remote area, please expect an additional 1-3 days for delivery.

After we ship your order, you'll receive a tracking number and a link to the website where you can easily track your package.

Please allow at least one (1) business day for the tracking information to become available.

We offer pick up and same day delivery via Grab or your preferred courier, with booking and payment handled by you. Available Monday to Saturday, 9 am - 4 pm.

Simply choose 'Pick up or Same Day Delivery' at checkout.

Returns and exchanges are accepted within 7 days from the date of receipt.

For full details, please visit our policy page.

For exchange requests, kindly complete our returns form. Our team will respond within 24 hours and provide further instructions upon approval.