Very comfortable to wear
Very comfy for all-day walking & driving
Thank you for choosing OAK. We crafted your shoes with care, and we want you to love them as much as we do. If you're not completely satisfied with your purchase, we're here to help guide you through the return process.
You may return or exchange your order within 7 days of the original purchase.
Eligibility for Return or Exchange
Please ensure that:
Eligible Reasons for Exchange
You can request an exchange if:
We Cannot Accommodate Requests for:
Price Difference for Exchange:
Options for Dissatisfaction
If you're not satisfied with your shoes, you have two options:
Return & Get Store Credit: Receive store credit equivalent to your item's purchase price (excluding shipping fees) for your next purchase.
Return & Exchange: Replace your returned item based on the eligibility criteria.
Kindly be informed that our size range extends up to size 10. If you require a size larger than this, the aforementioned conditions will still apply.
Defective products are those with defects that make them unfit for their intended use. Examples of non-defective issues include improper fit, comfort issues, or materials preferences.
How to Initiate a Return or Exchange
When Will I Receive My Exchange?
We'll ship the exchange when we receive the return item and settlement of shipping charges.
Please be aware that we reserve the right to refuse exchanges for products that have been used, have outsole marks, creases, found defect-free upon delivery, or if the stipulated period has expired.
To ensure a secure delivery, provide accurate addresses to the courier and consider using a tracking number. Keep in mind that the risk of loss or damage during shipping is on you.
If you receive a damaged item, notify us immediately for assistance.
Disclaimer: While we strive to offer accurate images of our products, kindly note that real colors may slightly differ due to varying screen settings, lighting conditions, and photography setups. These natural variations in color are not regarded as damages or defects.
Sale items are final and cannot be returned, exchanged, or converted into store credit.
If your items are returned in the same condition as they were received, we're pleased to offer you a full refund in the form of store credit. This credit will be equivalent to the amount you paid for the item, excluding any shipping fees. You can use this store credit for your next purchase.
Please note that we currently do not provide cash refunds for any reason. This policy covers situations such as incomplete payments, changes of mind, delays in customer confirmation, same-day bookings, third-party courier deliveries, and more.
Discounts and free shipping apply exclusively to the initial transaction and are not transferable to subsequent purchases.
If you have questions, feel free to send us a message.